Connect the systems your team already uses and automate a defined operational workflow, with clear status tracking, exception handling and controls for the people managing your store.
Best for: E-commerce teams moving order, inventory and fulfilment information between spreadsheets, storefronts and disconnected systems.
What success looks like
Compare processing time, manual touchpoints, synchronisation errors and unresolved exceptions with the agreed workflow baseline, and verify that failed events can be reviewed and retried.
A clearly defined scope
What’s included
8 deliverables
01
Mapping of one agreed order, inventory or fulfilment workflow
02
Connections to agreed storefront, CRM, ERP or shipping APIs
03
Data mapping and validation between connected systems
04
Workflow triggers and status synchronisation
05
Duplicate-event protection and retry handling
06
Human review steps for agreed exceptions and approvals
07
Operational alerts and workflow status dashboard
08
Activity logs, integration testing and team handover
Scope & boundaries
One workflow, its systems, data fields, volumes and approval roles are agreed before delivery. Organisation-wide ERP replacements, historical data cleansing and additional channels or workflows are scoped separately. Integration capabilities depend on the APIs and permissions available from your providers.
Ongoing services
Integration monitoring, provider API updates and additional workflow improvements can be provided as a separate ongoing service.
From first conversation to handover
A clear path to delivery
01
Define the scope
Review your challenge, systems and dependencies. Agree deliverables and acceptance criteria.
02
Build together
Implement the agreed workflows, with regular reviews and feedback from your team.
03
Validate & hand over
Test the agreed journeys, support deployment and hand over to your team.
The details that matter
Before we get started
A few things to know about scope, timing and working together.
Is this a fixed-price package?
The displayed prices are indicative. We agree a defined scope, acceptance criteria and a project quote before work starts. Requests beyond that scope are estimated separately.
What do you need from our team?
A product or operations contact, access to the agreed systems and documentation, representative test data, and timely feedback. We confirm access and integration dependencies before scheduling delivery.
When does the delivery timeline begin?
The target delivery window is 3–6 weeks, starting once scope, access and dependencies are ready. Third-party approvals or changes to the agreed scope can affect timing.
What happens after delivery?
We hand over the agreed deliverables and documentation with a walkthrough for your team. Further features, monitoring and ongoing maintenance can be scoped as a separate engagement.
Prices are indicative GBP project ranges. Final scope, deliverables, acceptance criteria and price are agreed before work starts. Timelines assume defined scope, available technical access and compatible third-party integrations. Vendor, infrastructure, regulatory and licensing costs are excluded.
Let’s make progress
Start with a conversation. Leave with a clear next step.
Tell us about your product and what’s slowing you down. We’ll help define the right scope for E-commerce Operations Automation.
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