AI Support Starter
From £1,500
Website assistant trained on approved business information and FAQs.
Discuss this optionAll E-commerce packages
AI support & guided shopping
AI Customer Support & Shopping Assistant
Give customers instant assistance while they shop. Our AI-powered shopping assistants can answer product questions, help customers discover relevant products, assist with order enquiries and escalate conversations to your team when human support is required.
Defined deliverables2–4 weeksAgreed scope
Your project investment
From £1,500
Starting price · GBP
Target delivery2–4 weeks
Build My AI Shopping AssistantFinal price agreed after we confirm your scope.
Built for your next step
Turn customer questions into guided shopping experiences.
Best for: E-commerce businesses handling large numbers of repetitive questions relating to products, orders, availability, delivery, returns and purchasing decisions.
What success looks like
Evaluate answers against approved product and policy information, test order enquiry permissions and human handoff, and monitor the types of questions resolved or escalated.
A clearly defined scope
What’s included
01
AI customer support assistant
02
Product discovery conversations
03
Product catalogue search
04
Product recommendations
05
Frequently asked question automation
06
Order status integration
07
Shipping information
08
Returns and refund guidance
09
CRM/helpdesk integration
10
Human-agent handoff
11
Conversation history
12
Lead capture
13
Customer intent tracking
14
Support analytics
15
WhatsApp/web integrations where supported
Scope & boundaries
Product categories, catalogue size, channels, workflows and integrations are agreed before delivery. Features depend on your platform and the selected providers; each option covers a defined scope.
Ongoing services
AI infrastructure, model/API usage, knowledge-base maintenance, monitoring and continuous optimisation can be provided separately.
Choose your starting point
Package options
Start with the scope that fits your store. Each option is agreed around your catalogue, platform and integration needs.
AI Shopping Assistant
From £3,000
Product catalogue integration, guided product discovery and customer support workflows.
Discuss this optionAI Commerce Assistant Advanced
From £6,000
Order integrations, CRM/helpdesk connectivity, advanced workflows and deeper personalisation.
Discuss this optionFrom first conversation to handover
A clear path to delivery
- 01
Define the scope
Review your challenge, systems and dependencies. Agree deliverables and acceptance criteria.
- 02
Build together
Implement the agreed workflows, with regular reviews and feedback from your team.
- 03
Validate & hand over
Test the agreed journeys, support deployment and hand over to your team.
The details that matter
Before we get started
A few things to know about scope, timing and working together.
Is this a fixed-price package?
The displayed prices are indicative. We agree a defined scope, acceptance criteria and a project quote before work starts. Requests beyond that scope are estimated separately.
What do you need from our team?
A product or operations contact, access to the agreed systems and documentation, representative test data, and timely feedback. We confirm access and integration dependencies before scheduling delivery.
When does the delivery timeline begin?
The target delivery window is 2–4 weeks, starting once scope, access and dependencies are ready. Third-party approvals or changes to the agreed scope can affect timing.
What happens after delivery?
We hand over the agreed deliverables and documentation with a walkthrough for your team. Further features, monitoring and ongoing maintenance can be scoped as a separate engagement.
Prices are indicative GBP project ranges. Final scope, deliverables, acceptance criteria and price are agreed before work starts. Timelines assume defined scope, available technical access and compatible third-party integrations. Vendor, infrastructure, regulatory and licensing costs are excluded.
Let’s make progress
Start with a conversation.
Leave with a clear next step.
Tell us about your product and what’s slowing you down. We’ll help define the right scope for AI Customer Support & Shopping Assistant.