Retention Foundation
From £1,500
Core customer segmentation and selected automated retention journeys.
Discuss this optionAll E-commerce packages
Retention & lifecycle automation
Customer Retention & Repeat Purchase Automation
Customer acquisition is only one part of e-commerce growth. We engineer automated post-purchase and retention journeys designed to help brands re-engage existing customers based on behaviour, purchase history and lifecycle stage.
Defined deliverables2–4 weeksAgreed scope
Your project investment
From £1,500
Starting price · GBP
Target delivery2–4 weeks
Improve Customer RetentionFinal price agreed after we confirm your scope.
Built for your next step
Turn first-time buyers into repeat customers.
Best for: Brands with an established customer base that want stronger post-purchase engagement and repeat purchase workflows.
What success looks like
Validate segments, consent-aware triggers and lifecycle journeys, then track repeat purchases, journey engagement and opt-outs against your agreed baseline.
A clearly defined scope
What’s included
01
Customer lifecycle segmentation
02
Post-purchase automation
03
Repeat purchase reminders
04
Replenishment workflows
05
Win-back journeys
06
Loyalty integrations
07
Customer behaviour triggers
08
Personalised product recommendations
09
Abandoned cart workflows
10
Back-in-stock notifications
11
Customer preference tracking
12
CRM integrations
13
Email/SMS/WhatsApp workflow integrations
14
Retention dashboards
15
Repeat purchase analytics
Scope & boundaries
Product categories, catalogue size, channels, workflows and integrations are agreed before delivery. Features depend on your platform and the selected providers; each option covers a defined scope.
Important to know
Retention engineering provides the infrastructure and workflows required to improve customer engagement. Specific repeat-purchase or revenue increases are not guaranteed.
Choose your starting point
Package options
Start with the scope that fits your store. Each option is agreed around your catalogue, platform and integration needs.
Retention Automation
From £3,000
Multiple customer journeys, behavioural triggers and platform integrations.
Discuss this optionRetention Intelligence
From £5,500
Advanced segmentation, personalisation, recommendation workflows and customer analytics.
Discuss this optionFrom first conversation to handover
A clear path to delivery
- 01
Define the scope
Review your challenge, systems and dependencies. Agree deliverables and acceptance criteria.
- 02
Build together
Implement the agreed workflows, with regular reviews and feedback from your team.
- 03
Validate & hand over
Test the agreed journeys, support deployment and hand over to your team.
The details that matter
Before we get started
A few things to know about scope, timing and working together.
Is this a fixed-price package?
The displayed prices are indicative. We agree a defined scope, acceptance criteria and a project quote before work starts. Requests beyond that scope are estimated separately.
What do you need from our team?
A product or operations contact, access to the agreed systems and documentation, representative test data, and timely feedback. We confirm access and integration dependencies before scheduling delivery.
When does the delivery timeline begin?
The target delivery window is 2–4 weeks, starting once scope, access and dependencies are ready. Third-party approvals or changes to the agreed scope can affect timing.
What happens after delivery?
We hand over the agreed deliverables and documentation with a walkthrough for your team. Further features, monitoring and ongoing maintenance can be scoped as a separate engagement.
Prices are indicative GBP project ranges. Final scope, deliverables, acceptance criteria and price are agreed before work starts. Timelines assume defined scope, available technical access and compatible third-party integrations. Vendor, infrastructure, regulatory and licensing costs are excluded.
Let’s make progress
Start with a conversation.
Leave with a clear next step.
Tell us about your product and what’s slowing you down. We’ll help define the right scope for Customer Retention & Repeat Purchase Automation.