Customer onboarding
Find the friction in your onboarding journey and improve the path from registration to completed verification.
Your project investment
£2,500–£6,000
Indicative range · GBP
Final price agreed after we confirm your scope.
Built for your next step
Fintechs losing customers during registration or identity verification.
Agree a baseline for completion rate, drop-off and verification errors, then measure the updated journey against it.
A clearly defined scope
Existing onboarding journey assessment and friction map
KYC workflow improvements and one agreed identity-provider integration
Drop-off tracking across agreed onboarding steps
Retry flows and clearer error handling
Admin review dashboard for verification exceptions
Journey testing, handover and deployment support
Covers one agreed onboarding journey. Additional providers, KYB journeys and wider platform changes are scoped separately. Your team defines verification policies and review decisions.
From first conversation to handover
Review your challenge, systems and dependencies. Agree deliverables and acceptance criteria.
Implement the agreed workflows, with regular reviews and feedback from your team.
Test the agreed journeys, support deployment and hand over to your team.
The details that matter
A few things to know about scope, timing and working together.
The displayed range is indicative. We agree a defined scope, acceptance criteria and a project quote before work starts. Requests beyond that scope are estimated separately.
A product or operations contact, access to the agreed systems and documentation, representative test data, and timely feedback. We confirm access and integration dependencies before scheduling delivery.
The target delivery window is 2–4 weeks, starting once scope, access and dependencies are ready. Third-party approvals or changes to the agreed scope can affect timing.
We hand over the agreed deliverables and documentation with a walkthrough for your team. Further features, monitoring and ongoing maintenance can be scoped as a separate engagement.
Prices are indicative GBP project ranges. Final scope, deliverables, acceptance criteria and price are agreed before work starts. Timelines assume defined scope, available technical access and compatible third-party integrations. Vendor, infrastructure, regulatory and licensing costs are excluded.
Let’s make progress
Tell us about your product and what’s slowing you down. We’ll help define the right scope for Fintech Onboarding & KYC Optimisation.